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Terms & Conditions

1. Scope of Application

These General Terms and Conditions (GTC) apply to all business relationships between [YOUR COMPANY NAME] Sàrl (hereinafter "Contractor") and its clients (hereinafter "Client").

Deviating conditions of the Client are not recognized unless the Contractor expressly agrees to them in writing.

2. Contract Formation

A contract is concluded by:

  • Written order confirmation by the Contractor
  • Commencement of service provision at the Client's request
  • Signing of an individual service agreement

3. Scope of Services

3.1 Automation Audit

The Contractor analyzes the processes provided by the Client and prepares a report with automation recommendations. The report includes:

  • Analysis of current processes
  • Identification of automation potential
  • Prioritized recommendations
  • ROI estimates

3.2 Implementation

The Contractor develops and implements automation solutions according to agreed specifications. This includes:

  • Development of automations
  • Integration with existing systems
  • Testing and quality assurance
  • Documentation
  • Client training

3.3 Ongoing Support

If ongoing support is agreed, the service includes:

  • Monitoring of automations
  • Support for questions and issues
  • Minor adjustments and optimizations
  • Regular status reports

4. Client Obligations

The Client agrees to:

  • Provide all necessary information in a timely manner
  • Grant access to relevant systems
  • Designate contact persons
  • Provide feedback and approvals promptly

Delays caused by lack of Client cooperation do not entitle the Client to reduction or withdrawal from the contract.

5. Prices and Payment Terms

Prices for services are agreed individually for each project and confirmed in writing before commencement of work.

All prices are exclusive of statutory VAT.

5.1 Payment Schedule

  • Audit: 50% upon order, 50% upon delivery of report
  • Implementation: 30% upon order, 40% after prototype acceptance, 30% upon completion
  • Ongoing Support: Monthly in advance, payment due within 10 days

Default interest of 5% p.a. applies in case of late payment.

6. Intellectual Property Rights

6.1 Custom Solutions

For automations developed individually for the Client, the Client receives an unlimited, perpetual right of use for their own purposes upon full payment.

6.2 Templates and Standard Components

The Contractor reserves the right to use non-client-specific components and templates for other projects.

7. Warranty

7.1 Defects

The Contractor warrants that the services fulfill the agreed functions upon delivery. The warranty period is 12 months from acceptance.

7.2 Defect Notification

Defects must be reported to the Contractor immediately in writing. The Contractor has the right to remedy defects.

7.3 Exclusions

No warranty applies for:

  • Improper use by the Client
  • Modifications by third parties without Contractor consent
  • Force majeure
  • Changes to external systems/APIs outside Contractor's control

8. Liability

8.1 Scope of Liability

The Contractor is liable for damages only in cases of intent and gross negligence. Liability is limited to the order value, maximum CHF 50,000.

8.2 Data Loss

The Client is responsible for regular backups of their data. The Contractor is not liable for data loss.

9. Confidentiality

Both parties agree to keep confidential information of the other party secret and to use it only for contractual purposes.

10. Contract Duration and Termination

10.1 Project-Based Services

Contracts for audits and implementations end upon complete service delivery.

10.2 Ongoing Support

Ongoing support contracts have a minimum term of 3 months and are automatically renewed for 1 month unless terminated with 30 days' notice to month-end.

10.3 Extraordinary Termination

The right to extraordinary termination for good cause remains unaffected.

11. Severability Clause

Should individual provisions of these GTC be or become invalid, this shall not affect the validity of the remaining provisions.

12. Amendments to GTC

The Contractor reserves the right to amend these GTC with 30 days' notice. If the Client does not object within 14 days, the amended GTC are deemed accepted.

13. Governing Law and Jurisdiction

Swiss law applies exclusively, excluding the UN Convention on Contracts for the International Sale of Goods.

Exclusive place of jurisdiction is [YOUR JURISDICTION], Switzerland.

Contact:
[YOUR COMPANY NAME] Sàrl
[YOUR ADDRESS]
Email: contact@khare-automations.com

Last updated: January 2026